Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector
Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order...
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| Format: | H2 |
| Language: | Inglés Swedish |
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SLU/Dept. of Forest Economics
2019
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