iMunda platform Evidence of Development Functionality Report
The iMunda platform is an internal customer relationship management (CRM) software designed to support iMunda experts in delivering timely and personalized advisory services to farmers. Through the platform, experts can respond to farmer questions via SMS, manage two-way feedback mechanisms, and mai...
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| Formato: | Software |
| Lenguaje: | Inglés |
| Publicado: |
2025
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| Acceso en línea: | https://hdl.handle.net/10568/177304 |
| _version_ | 1855526534161367040 |
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| author | Mwangi, E. |
| author_browse | Mwangi, E. |
| author_facet | Mwangi, E. |
| author_sort | Mwangi, E. |
| collection | Repository of Agricultural Research Outputs (CGSpace) |
| description | The iMunda platform is an internal customer relationship management (CRM) software designed to support iMunda experts in delivering timely and personalized advisory services to farmers. Through the platform, experts can respond to farmer questions via SMS, manage two-way feedback mechanisms, and maintain detailed farmer profiles for more tailored support. Beyond messaging, iMunda also integrates a voice call center to facilitate direct conversations, enables bulk SMS dissemination for mass outreach, and incorporates data collection features to track farmer needs, monitor trends, and inform decision-making. This makes it a comprehensive tool for scaling agricultural advisory services while ensuring meaningful engagement with farmers. |
| format | Software |
| id | CGSpace177304 |
| institution | CGIAR Consortium |
| language | Inglés |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| record_format | dspace |
| spelling | CGSpace1773042025-11-11T16:28:27Z iMunda platform Evidence of Development Functionality Report Mwangi, E. Digital agriculture information systems climate-smart agriculture The iMunda platform is an internal customer relationship management (CRM) software designed to support iMunda experts in delivering timely and personalized advisory services to farmers. Through the platform, experts can respond to farmer questions via SMS, manage two-way feedback mechanisms, and maintain detailed farmer profiles for more tailored support. Beyond messaging, iMunda also integrates a voice call center to facilitate direct conversations, enables bulk SMS dissemination for mass outreach, and incorporates data collection features to track farmer needs, monitor trends, and inform decision-making. This makes it a comprehensive tool for scaling agricultural advisory services while ensuring meaningful engagement with farmers. 2025-09 2025-10-23T16:38:45Z 2025-10-23T16:38:45Z Software https://hdl.handle.net/10568/177304 en Open Access application/pdf Mwangi, E. 2025. iMunda Platform: Evidence of Development and Functionality Report. AICCRA Data Portal, Tools, Maps, Datasets and Models. Accelerating Impacts of CGIAR Climate Research for Africa (AICCRA). |
| spellingShingle | Digital agriculture information systems climate-smart agriculture Mwangi, E. iMunda platform Evidence of Development Functionality Report |
| title | iMunda platform Evidence of Development Functionality Report |
| title_full | iMunda platform Evidence of Development Functionality Report |
| title_fullStr | iMunda platform Evidence of Development Functionality Report |
| title_full_unstemmed | iMunda platform Evidence of Development Functionality Report |
| title_short | iMunda platform Evidence of Development Functionality Report |
| title_sort | imunda platform evidence of development functionality report |
| topic | Digital agriculture information systems climate-smart agriculture |
| url | https://hdl.handle.net/10568/177304 |
| work_keys_str_mv | AT mwangie imundaplatformevidenceofdevelopmentfunctionalityreport |