| Sumario: | The iMunda platform is an internal customer relationship management (CRM) software designed to support iMunda experts in delivering timely and personalized advisory services to farmers. Through the platform, experts can respond to farmer questions via SMS, manage two-way feedback mechanisms, and maintain detailed farmer profiles for more tailored support. Beyond messaging, iMunda also integrates a voice call center to facilitate direct conversations, enables bulk SMS dissemination for mass outreach, and incorporates data collection features to track farmer needs, monitor trends, and inform decision-making. This makes it a comprehensive tool for scaling agricultural advisory services while ensuring meaningful engagement with farmers.
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